Service Terms and Conditions - Chai Hai Machines


Chai Hai warranties apply to machines purchased within Greater Toronto Area (GTA), ON and Surrey, BC only.

This limited warranty covers 6 months of manufacturing warranty on all the machine models purchased through

This warranty covers all defects in materials parts inside the machine not the external body.

A warranty after service of 6 months will apply only to parts replaced during repair. 

We provide after sales services across other province in Canada via video calls and an online machine parts shop exclusive to chai machines models.

We ship via FedEx across Canada. Express delivery services available. 

The machine parts and transportation cost from our location 87 Thornmount Dr #31, Scarborough, ON M1B 5S5 be charged in addition to fixed service cost for after warranty services, parts and labor.

An additional charge of 15% will be added for parts opened by unauthorized persons.

Warranty on machines does not cover problems arising from accidental damage, negligence, power surge, water or fire, improper ventilation, pest, misuse or any cause that is beyond the control of our service team and company.

Fixed Service Cost (Greater Toronto Area, ON and Surrey, BC surrounding areas only) 

Service without parts replaced (including cleaning and descaling)


Service with parts replaced

Repair for machines over 24 months of age
(from the date of purchase – proof of purchase is required)

Virtual Assistant (Video Service Call) 

(Estimate will be provided prior to servicing and service will be handled by appointment only) SAME DAY SERVICE

$40/hr Virtual Call

Prices are subject to change without notice.

All prices are subject to applicable taxes. Prices do not include shipping and insurance cost. 

Service includes

Entry diagnostic
Identification of the failure
Exchange of defect components
Cleaning, Descaling and testing of all functions
Exit diagnostic
Final cleaning 


Our customers may also purchase our Extended Warranty Plan (EWP) for the services where all parts of the machine are covered under warranty.

12 months Full Protection Plan - $200

24 months Full Protection Plan - $375



"IF" possible for the our service department to perform same day service an additional charges will apply. Requiring service must contact before 1pm. 


Click below for service request 

 If you are interested, please fill out the form.