• Machine placement and basic installation on your counter or designated space.
• Connection to water source – either your existing compatible setup or a bottled-water pump system, depending on the model.
• Initial configuration of drink volumes, temperature and strength based on your preferences.
• First test run so you see exactly how the chai dispenses and what each button does.
• Basic safety and usage walk-through for your team.

If any additional work is required (for example, electrical changes or permanent plumbing) we will let you know in advance so you can coordinate with your own licensed contractor.

During training we cover:

• Daily operation – how to turn the machine on/off, choose flavours and serve drinks quickly.
• Filling premix and water – how to refill hoppers or containers without spills or waste.
• Cleaning routines – simple daily and weekly cleaning steps to keep drinks tasting fresh.
• Basic troubleshooting – common alerts, what they mean and what to do before calling support.
• Best practices for busy hours – tips to manage queues, maintain consistency and avoid downtime.

Most locations are fully comfortable with the machine within the first session. If your team changes, we can schedule refresher training as needed.

We support a wide range of businesses across Canada, including:

• Offices & workplaces – staff kitchens, reception areas, client lounges.
• Restaurants & cafes – dine-in, takeout and dessert concepts that want consistent chai every time.
• Gas stations & convenience stores – self-serve chai stations with quick push-button service.
• Warehouses & industrial sites – break rooms and canteens for multiple shifts.
• Events & pop-ups – short-term setups for festivals, conferences and corporate activations.

If you are not sure which chai machine is right for your site, we can recommend a model during the quote process.

To keep setup smooth and fast, please ensure:

• A standard electrical outlet is available where the machine will be placed.
• The counter or stand is clear, stable and strong enough for the machine.
• If you are using a bottle-fed water system, have the bottle on hand or confirm if we are supplying it.

At least one team member who will operate the machine is available for training during the visit.

If there is anything unique about your site (limited space, special access, etc.), share it with us when booking so we can plan accordingly.

Setup is just the start. Chai Hai also offers:

• Local service and repair assistance in key regions.
• Maintenance guidance to extend machine life and reduce downtime.
• Regular premix supply so you never run out of flavours.

Access to our Support pages and FAQs for quick answers anytime.

For issues that cannot be solved remotely, our team will guide you on next steps and available service options.

Ready to install your chai machine or schedule training for your team?

• Use our Request a Quote button to include setup & training with your machine order.
• Or Contact Support with your location, machine model and preferred dates.

Our team will confirm availability, share any site requirements and lock in your setup schedule.