Chai Hai Setup & Training
When you get a chai machine from Chai Hai, you are not just getting hardware. Our team helps you install the machine, dial in the flavours, and train your staff so everyone knows exactly how to use it from day one.
What's Included in Our Setup Service
- Machine placement and basic installation on your counter or designated space.
- Connection to water source – either your existing compatible setup or a bottled-water pump system.
- Initial configuration of drink volumes, temperature and strength based on your preferences.
- First test run so you see exactly how the chai dispenses and what each button does.
- Basic safety and usage walk-through for your team.
How Our On-Site Training Works
During training we cover:
- Daily operation – how to turn the machine on/off, choose flavours and serve drinks quickly.
- Filling premix and water – how to refill hoppers or containers without spills or waste.
- Cleaning routines – simple daily and weekly cleaning steps to keep drinks tasting fresh.
- Basic troubleshooting – common alerts, what they mean and what to do before calling support.
- Best practices for busy hours – tips to manage queues, maintain consistency and avoid downtime.
Who We Provide Setup & Training For
We support a wide range of businesses across Canada, including:
Offices & workplaces
Staff kitchens, reception areas, client lounges.
Restaurants & cafes
Dine-in, takeout and dessert concepts that want consistent chai every time.
Gas stations & convenience stores
Self-serve chai stations with quick push-button service.
Warehouses & industrial sites
Break rooms and canteens for multiple shifts.
Events & pop-ups
Short-term setups for festivals, conferences and corporate activations.
What You Need to Have Ready Before We Arrive
To keep setup smooth and fast, please ensure:
- A standard electrical outlet 15 AMPS 110-120V is available where the machine will be placed.
- The counter or stand is clear, stable and strong enough for the machine.
- If you are using a bottle-fed water system, have the bottle on hand or confirm if we are supplying it.
- At least one team member who will operate the machine is available for training during the visit.
Setup & Training – mini FAQ
Most setups take 1 hour depending on your location and machine model.
Setup and training are available as add-on services. Contact us for details.
Yes, we can schedule refresher training sessions as needed.
We handle basic connections. For permanent plumbing or electrical changes, you'll need to coordinate with a licensed contractor.